Refund policy

At Got Feeders, we are committed to ensuring your satisfaction with our products and services. Please read our return and refund policy carefully to understand the process for handling damages or other issues:

Damages / Other Issues: If you encounter any problems or have questions regarding your purchase, please feel free to contact us at info@gotfeeders.com. We are here to assist you and provide timely support.

Dead on Arrival (DOA) Policy: For DOA orders, it is essential to notify us within 1 hour of the delivery time, based on the USPS tracking data. Kindly include clear photos of the packaging, both the exterior and interior of the box, along with images of both DOA and non-DOA specimens. You can reach out to us directly through email (info@gotfeeders.com) or our Facebook page (Facebook.com/Gotfeeders) for prompt resolution.

Replacement Order Policy: In the event a replacement shipment is approved, Got Feeders will provide a maximum of one (1) replacement order per original order. Any issues with a replacement shipment will be reviewed on a case-by-case basis, but additional replacement shipments will not be issued.

Refund Process: Once we inspect your situation, we will notify you regarding the approval status of your refund. If your refund request is approved, the refund will be processed automatically to your original payment method. Please note that the processing and posting of the refund by your bank or credit card company may take some time.

We value your trust in us and strive to address any issues effectively. If you have any further questions or concerns regarding returns or refunds, please do not hesitate to contact us. Your satisfaction is our priority.

Thank you for choosing Got Feeders. We appreciate your business!