Terms of service

By making a purchase on our website, you are agreeing to the following terms of service:

  1. Customer Responsibility: It is the customer's responsibility to be available at the delivery address when the order arrives. In case the customer cannot be present during the delivery time, we recommend contacting the local post office to request holding the mail for later pickup.

  2. Accurate Shipping Address: Please ensure that the shipping address provided during checkout is accurate. We will not be held responsible for any issues arising from an incorrect shipping address.

  3. Order Tracking: Customers are responsible for regularly checking the tracking status of their orders and keeping track of the delivery progress.

  4. Lost Packages: We are not responsible for any packages lost by USPS during the shipping process.

  5. Insect Order Contents: We want to emphasize that we will not be held responsible for any damage or harm caused by the insects contained in the orders.

  6. Dead on Arrival (DOA) Policy: In the unfortunate event of a DOA order, customers must contact us within 1 hour of delivery time, based on the USPS tracking data, and provide relevant photos of the packaging, including the exterior and interior of the box, along with images of both DOA and non-DOA specimens. Please reach out to us directly through email (info@gotfeeders.com) or our Facebook page (Facebook.com/Gotfeeders) to initiate the resolution process.

  7. State Laws and Restrictions: Customers are responsible for researching and understanding the laws and regulations regarding the products they are purchasing in their respective states.

  8. Shipping Restrictions: Please note that we do not ship to Florida and Hawaii.

We appreciate your understanding and compliance with these terms of service. If you have any questions or concerns, please do not hesitate to contact us. Thank you for choosing Got Feeders for your purchase.